Thank you for choosing REGEN Ambulatory Care Centre and entrusting us with your surgical care. Here is everything you need to know about your upcoming visit to our hospital including the forms you need to complete prior to admission as well as advice on how to prepare and what to expect on the day of, and days following, your procedure. Please feel free to discuss any queries or special needs with our team, we are here to ensure your stay is as comfortable as possible.
REGEN Ambulatory Care Centre aims to deliver quality healthcare solutions and service to all our patients.
Our team of professionals are here to ease you through the process, every step of the way. REGEN Ambulatory Care is dedicated to making you feel as comfortable as possible while you get the care and treatment you deserve. The admission and discharge flowchart for our day care procedures are shown below (attached in the word document);
The admission counter is open Monday to Saturday from 7am to 8pm and we are located at the Ground floor of Block H, Jaya One.
All admissions require a deposit and/or letter of guarantee. Payment can be made by cash, credit card (VISA & MASTERCARD only), Bank Draft, Cheque and Online Transfer with proof of payment.
Document to bring for Admission:
We ask that patients and their loved ones be respectful of other patients, visitors and staff. For everyone’s safety, all visitors should comply with the following guidelines.
These are the panel insurance and third party assurance (TPA) available at REGEN Ambulatory Care Centre.
It is important to understand what is involved on the day of surgery so you know what to expect and how to prepare. At REGEN Ambulatory Care Centre, we are committed to providing high quality, safe patient care and our team will ensure that your surgery with us is as comfortable as possible. If you have any questions or concerns please contact our team who will be happy to assist you.
How you prepare for your stay in hospital will depend on the treatment or operation you require as well as on you as a unique individual. We trust that the following guidelines will assist you in preparing for your hospital stay and what to expect during your admission.
Take any usual medications with a sip of water (unless otherwise instructed by your doctor, for example:
You are advised to avoid drinking alcohol and smoking a day before your procedure.
Your doctor will provide guidelines for fasting prior to surgery. Failure to comply with these requirements can result in a delay or even cancellation of your surgery.
Please come to Reception where you will be welcomed and promptly checked in by our friendly admissions staff. At this point we will settle any final paperwork or accounts and you will be directed to our Day Surgery Unit.
The admitting nurse will receive you at the day surgery unit and confirm on your personal details and the procedure you are booked in. A pre-operative assessment will be done by checking your past medical and surgical history, laboratory and radiology investigation and will be done as ordered by your consultant. You will be advised on the waiting list for the surgery. If at this stage, you need any further explanation about your surgery or procedure then the admitting nurse can ask for your surgeon to speak to you before sending you to the operating theatre.
You will be monitored in the Day until you are completely alert and stable. Our nurses will continue to care for you and you will be offered something to eat and drink. Upon post-surgery review done by consultant you will be advised on the discharge process. A post procedure instruction, follow-up appointment will be given to you. Most importantly, if you experience any problems during your stay, please approach the nurse or ask for the customer service assistant as required. If you are feeling up to it, we will ask you to complete our Patient Satisfaction Survey before you leave as we would like to know what you think of our care and services so we can continue to develop and improve.
Find out more about our location & parking details >
Find out more about what to do after your procedure >