Patient Information
Thank you for choosing REGEN Ambulatory Care Centre and entrusting us with your surgical care. Here is everything you need to know about your upcoming visit to our hospital including the forms you need to complete prior to admission as well as advice on how to prepare and what to expect on the day of, and days following, your procedure. Please feel free to discuss any queries or special needs with our team, we are here to ensure your stay is as comfortable as possible.
Pre-Admission
Introduction
REGEN Ambulatory Care Centre aims to deliver quality healthcare solutions and service to all our patients.
Our team of professionals are here to ease you through the process, every step of the way. REGEN Ambulatory Care is dedicated to making you feel as comfortable as possible while you get the care and treatment you deserve. The admission and discharge flowchart for our day care procedures are shown below (attached in the word document);
The admission counter is open Monday to Saturday from 7am to 8pm and we are located at the Ground floor of Block H, Jaya One.
All admissions require a deposit and/or letter of guarantee. Payment can be made by cash, credit card (VISA & MASTERCARD only), Bank Draft, Cheque and Online Transfer with proof of payment.
Document to bring for Admission:
- Admission order from consultant.
- NRIC or passport if you are not a Malaysian citizen
- If you are registering your child, his/her birth certificate, or Mykid if under 12 years of age.
- Your guarantee letter or insurance card, if applicable.
- Full day room rate will apply for all admissions.
- Upon your doctor certifying your discharge, it will take up to 2 or more hours to process your bill and prescription.
- When the bill is ready, the staff will inform you and a discharge slip will be issued for you to settle your bill.
- If your bill is to be settled by your employer or insurance company through direct billing arrangements, you will need to wait until the Final Guarantee Letter is obtained by our Discharge team.
- If your insurance company, benefits administrator or employer is assisting to settle your bill, you must produce a valid and complete Letter of Guarantee.
- Please be advised that for self-paying patients, the full bill must be settled before you can be discharged.
- If you are using insurance or Corporate Guarantee Letter, you are required to settle the amount that is not covered by insurance or Corporate Guarantee Letter.
- Upon discharge, any outstanding amount can be made by cash, credit card (VISA & MASTERCARD only), Bank Draft, Cheque and Online Transfer with proof of payment.
We ask that patients and their loved ones be respectful of other patients, visitors and staff. For everyone’s safety, all visitors should comply with the following guidelines.
- General visiting hours: 8am – 6pm
- A maximum of 2 visitors are allowed at one time.
- There are various Food & Beverage services, Florists, Convenience Stores and a main Grocery Store, AEON Big located within the vicinity of Jaya One.
- There are 2 types of parking available;
- Valet Parking (RM15.00 for 5 hours)
- Basement Parking:
- Monday to Friday (First 2 hours is RM3.00 and every subsequent hour is RM2.00)
- Per entry after 6:00pm is RM2.00
- Saturday, Sunday & Public Holidays (RM2.00 per entry)
These are the panel insurance and third party assurance (TPA) available at REGEN Ambulatory Care Centre.
- Aetna Inc.
- Asia Assistance Network (M) Sdn. Bhd.
- Asia Assistance International
- BUPA
- CIGNA International Corporation
- Etiqa Family Takaful Berhad
- Eximius Medical Administration Solutions Sdn. Bhd. (EMAS)
- Fullerton Healthcare Group Pte Limited
- MiCare Sdn. Bhd.
- PMCare Sdn. Bhd.
- Tejani Emergency Assistance Malaysia
- William Russell Ltd.
Day of Procedure
What to do on the day of your surgery
It is important to understand what is involved on the day of surgery so you know what to expect and how to prepare. At REGEN Ambulatory Care Centre, we are committed to providing high quality, safe patient care and our team will ensure that your surgery with us is as comfortable as possible. If you have any questions or concerns please contact our team who will be happy to assist you.
How you prepare for your stay in hospital will depend on the treatment or operation you require as well as on you as a unique individual. We trust that the following guidelines will assist you in preparing for your hospital stay and what to expect during your admission.
Take any usual medications with a sip of water (unless otherwise instructed by your doctor, for example:
- Please bring ALL medications with you to be taken after your procedure, in particular insulin
- Wear loose clothing such as a shirt/t-shirt or jumper, shorts or track pants and slip on shoes (no laces or long boots)
- Do not wear make-up and nail polish
- Leave valuables such as jewellery at home. The Hospital cannot be held responsible for the loss of such items. A wedding ring is permitted but it will need to be removed or taped prior to your procedure.
You are advised to avoid drinking alcohol and smoking a day before your procedure.
Your doctor will provide guidelines for fasting prior to surgery. Failure to comply with these requirements can result in a delay or even cancellation of your surgery.
Please come to Reception where you will be welcomed and promptly checked in by our friendly admissions staff. At this point we will settle any final paperwork or accounts and you will be directed to our Day Surgery Unit.
The admitting nurse will receive you at the day surgery unit and confirm on your personal details and the procedure you are booked in. A pre-operative assessment will be done by checking your past medical and surgical history, laboratory and radiology investigation and will be done as ordered by your consultant. You will be advised on the waiting list for the surgery. If at this stage, you need any further explanation about your surgery or procedure then the admitting nurse can ask for your surgeon to speak to you before sending you to the operating theatre.
You will be monitored in the Day until you are completely alert and stable. Our nurses will continue to care for you and you will be offered something to eat and drink. Upon post-surgery review done by consultant you will be advised on the discharge process. A post procedure instruction, follow-up appointment will be given to you. Most importantly, if you experience any problems during your stay, please approach the nurse or ask for the customer service assistant as required. If you are feeling up to it, we will ask you to complete our Patient Satisfaction Survey before you leave as we would like to know what you think of our care and services so we can continue to develop and improve.
- The recovery nurse will provide a discharge slip and you will be directed to the discharge counter. Upon financial settlement, the take-home medication will be dispensed at the Day Surgery Unit.
- If you are concerned about your condition or recovery at any time after your discharge, please do not hesitate to call your doctor or go to the nearest emergency department for assistance. Contact for emergency will be provided to you in your discharge summary note.
Find out more about our location & parking details >
Find out more about what to do after your procedure >